CURRENT PRACTICES INFORMATION
Client Protocol Manual
Quick overview and per-practice details for onboarding and daily reference.
| Code | Practice | Hours | EMR | Services | Refills | Scheduling | Alerts | Emergency Contact | SLA |
|---|---|---|---|---|---|---|---|---|---|
| ALC | American Lung Care 700 Genesis Blvd, Bridgeport, WV 26330 • (304) 501-8441 |
Mon–Fri 8:30–5:00 (Schedule: Mon–Thu 10:00–3:45; Fri 10:00–11:45) | WRS Health / CPC Reach | CCM, BHI | Yes | WRS Health (send alerts in CPC Reach) | CPC Reach; text lead for emergencies | Dr. Rajjoub | Next day; within 48h |
| ATRIUM | Atrium Medical Group See CPC Reach • Willoughby (440) 946-8300, Mayfield (440) 449-1540 |
See CPC Reach | Epic / CPC Reach | CCM, BHI (RPM pending) | Yes (separate from CCM) | Epic | CPC Reach + Bubble Chat | Toni Cook / Stephanie Donaldson | 24–48h |
| BELMONT | Delacruz Medical Associates (Belmont) 222 North 5th St, Ste 205 • (740) 296-5702 |
Mon–Thu 7:45–4:30 | Azalea Health / CPC Reach | CCM, BHI | Yes | Azalea Health; alerts via CPC Reach | CPC Reach | Dr. Delacruz | 24–48h |
| BONY0 | Bonyo S. Bonyo 1569 Vernon Odom Blvd, Akron, OH 44320 • (330) 867-7544 |
Mon–Fri 9–5; Sat 1×/month appt only; Walk-ins Mon–Thu 9–3 | ECW / CPC Reach | CCM, BHI | Yes | Send alerts (ECW integration possible later) | CPC Reach | Sharon Leonard | 24–48h |
| CKH | Cleveland Kidney & Hypertension 25301 Euclid Ave, Cleveland, OH 44117 • (216) 261-6263 |
Mon 10–5; Tue–Wed 8–4; Thu 8–3; Fri 9–12 | Epic / CPC Reach | CCM (No BHI) | Yes (via Epic pool) | Transfer to office; after-hours send alert | Epic AND CPC Reach | Lauren Pettit | 24–48h |
| NCN | North Coast Nephrology 1170 E. Broad Street #102, Elyria, OH 44035 • (440) 323-3574 |
Mon–Thu 8:30–5:00; Fri 8:30–1:00; Closed weekends | ECW | CCM | No direct refills; send alerts only | Send alerts | CPC Reach / alert workflow | Roshana or Alena | 24–48h |
| PHILLIPS | Dr. Phillips 600 Portage Trail D, Cuyahoga Falls, OH 44221 • (330) 376-4445 |
Mon–Thu 8:30–4:30; Fri 8:30–3:30 (lunch 12–1) | CPC Reach | CCM, BHI | Yes | CPC Reach alerts | CPC Reach | Dr. Phillips | 24–48h |
| ROCKSIDE | Rockside Medical Group 1440 Rockside Rd Ste 202, Parma, OH 44134 • (216) 749-8276 |
Mon, Tue, Thu 9–5; Wed & Fri 9–12:30 (no walk-ins) | No EMR (uses CPC Reach / RSL) | CCM, BHI | No (see med line) | No scheduling (use RSL for info) | CPC Reach | Billi Jo Kirkwood | 24–48h |
| ROHENY | Parma Medical Associates (Roheny) 6731 Ridge Rd #302, Cleveland, OH 44129 • (440) 885-0620 |
Mon 9–1; Tue 9–1; Wed–Thu 9–4; Fri 9–1 | Practice Fusion / CPC Reach | CCM, BHI | Yes | CPC Reach alert system | CPC Reach | Dr. Roheny | 24–48h |
| SMITH | Dr. Mark Smith 731 Canton Rd, Akron, OH 44312 • (330) 784-1121 |
Mon–Fri 8–5; Sat 8–1 | CPC Reach | CCM, BHI | No (send alert) | Send alerts; document in CPC Reach | CPC Reach | Dr. Smith | 24–48h |
ALC — American Lung Care - Main Hotline: (304) 501-8411 |Client ID: 14|
Practice Info
Location: 700 Genesis Blvd, Bridgeport, WV 26330
Phone: (304) 501-8441
Hours: Mon–Fri 8:30–5:00 (schedule Mon–Thu 10:00–3:45; Fri 10:00–11:45)
EMR: WRS Health / CPC Reach
Services: CCM, BHI
After-Hours: For non-emergencies send an alert and message Dr. Rajjoub.
Key Contacts
Practice Manager: Kayla
Lead Provider(s): Dr. Rajjoub
Backup Provider(s): N/A
Emergency Contact: Dr. Rajjoub
Scheduling
Where: WRS Health (send alerts in CPC Reach)
Types: New patient evaluations, follow-ups, routine wellness
After-Hours: Send alert for non-urgent; contact provider if urgent.
Special: Try reaching Dr. Rajjoub via the lead or manager (Kayla).
Medications & Refills
Refills: Yes — include medication name and pharmacy.
How: Send alert; encourage advance notice before running out.
Turnaround: 24–72 hours.
Alerts & Escalations
Channels: CPC Reach (text lead for emergencies)
Notify: Dr. Rajjoub
Response SLA: Typically next day; within 48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions (e.g., severe chest pain, loss of consciousness, uncontrolled bleeding, serious fall).
Who first: Call 911/EMS for urgent or life-threatening situations; otherwise notify the provider.
Log in: CPC Reach.
Things to Know
Contact the lead if issues persist. Practice may be slow to respond—be patient.
ATRIUM — Atrium Medical Group - Main Hotline: (440) 229-8756 |Client ID: 50|
Practice Info
Locations & Hours: See CPC Reach
Phones: Willoughby (440) 946-8300; Mayfield (440) 449-1540
EMR: Epic / CPC Reach
Services: CCM, BHI (RPM coming soon)
After-Hours: Patient hotline (Atrium faxes weekend schedule weekly).
Key Contacts
Manager: Stephanie Donaldson
Lead Providers: Drs. R. Tamaskar, S. Ashraf, D. Mehta, H. Parmar
Backups: NPs that work with Atrium Kelly Dion, APRN-CNP (Dr. Tamaskar) Car1olyn Dixon, APRN-CNP (Dr. Ashraf) Nicole Ma1dd1ox, APRN-CNP (Dr. Tamaskar) Tabitha Ritchey1, APRN-CNP (Dr. Mehta) Joseph Scaminance, APRN-CNP Alexandria Uher, APR1N-CNP (Dr. Ashraf) Kimberly Vanik, APRN-11C11NP (Dr. Parmar) Nichelle Winfield, APRN-CNP (Dr. Tamaskar and Dr. Mehta) Timothy Ray, APRN-CNP (Floats)
Emergency Contacts: Latonia “Toni” Cook; Stephanie Donaldson
Scheduling
Where: Epic
Types: New, follow-up, labs/health maintenance
After-Hours: Use hotline; Atrium supplies weekend schedule.
Special: Do not include physicians on Bubble Chat; refer to CPC Reach for staff list. If patients are requesting refills, they must have been seen in the last 3 months. All CCM Calls should have a follow appt. attached. If not, they reason must be stated in the note.
Medications & Refills
Refills: Yes — separate note from CCM. Patients must have been seen in office within last 3 months.
How: Submit via Epic (separate note) and send CPC Reach alert.
Turnaround: 24–72 hours.
Alerts & Escalations
Channels: CPC Reach + Bubble Chat
Notify: Stephanie; Dr. Tamaskar as appropriate
Response SLA: 24–48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions (e.g., severe chest pain, serious fall, sudden neuro change).
Who first: Call 911/EMS for urgent or life-threatening situations; otherwise notify the provider or manager.
Log in: CPC Reach.
Things to Know
Toni or Stephanie are your primary escalation points.
Do not include providers on Bubble Chat messages.
Refill requests must be documented separately from CCM notes.
BELMONT — Delacruz Medical Associates - Main Hotline: (740) 287-7236 |Client ID: 2|
Practice Info
Location: 222 North 5th Street, Suite 205
Phone: (740) 296-5702
Hours: Mon–Thu 7:45–4:30
EMR: Azalea Health / CPC Reach
Services: CCM, BHI
After-Hours: Call 911/EMS if urgent; otherwise notify provider.
Key Contacts
Manager: Justine
Lead Provider: Dr. Delacruz
Backups: Jeanette Mertz, CNP; Kristy Dobson, CNP
Scheduling
Where: Azalea Health; send alerts via CPC Reach.
Types: New, follow-up, routine wellness
After-Hours: Call 911/EMS if urgent; otherwise notify provider.
Special: For emergencies, contact office directly.
Medications & Refills
Refills: Yes — include patient name + prescription.
Turnaround: 24–72 hours.
Alerts & Escalations
Channel: CPC Reach
Notify: Justine or Dr. Delacruz
Response SLA: 24–48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions (e.g., severe chest pain, serious fall, sudden neuro change).
Who first: Call 911/EMS if urgent; otherwise notify provider.
Log in: CPC Reach.
Things to Know
Contact the account lead if issues persist. Note: office is closed on Fridays.
BONY0 — Bonyo S. Bonyo - Main Hotline: (330) 300-5789 |Client ID: 60|
Practice Info
Location: 1569 Vernon Odom Blvd, Akron, OH 44320
Phone: (330) 867-7544
Hours: Mon–Fri 9–5; Sat once/month appt only; walk-ins Mon–Thu 9–3
EMR: ECW / CPC Reach
Services: CCM, BHI
After-Hours: Contact Sharon.
Key Contacts
Manager: Sharon Leonard (front desk: Barbara)
Lead Provider: Benson Bonyo, MD
Emergency Contact: Sharon Leonard
Scheduling
Where: Send CPC Reach alerts (possible ECW integration later)
Types: New, follow-up, routine wellness
After-Hours: Call 911/EMS if urgent; otherwise notify practice.
Special: Visit required before refills (esp. controlled substances).
Medications & Refills
Refills: Yes — send alert; attempt to schedule if appropriate.
Turnaround: 24–72 hours.
Alerts & Escalations
Channels: CPC Reach (ECW may be used in future)
Notify: Sharon Leonard
Response SLA: 24–48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions (e.g., severe chest pain, serious fall, sudden neuro change).
Who first: Call 911/EMS if urgent; otherwise notify Sharon Leonard.
Log in: CPC Reach.
Things to Know
Contact the account lead if issues persist. Controlled substances require in-person visits; pain-med patients must be seen at least annually.
CKH — Cleveland Kidney & Hypertension - Main Hotline: (216) 428-3663 |Client ID: 75|
Practice Info
Location: 25301 Euclid Ave, Cleveland, OH 44117
Phone: (216) 261-6263
Hours: Mon 10–5; Tue–Wed 8–4; Thu 8–3; Fri 9–12
EMR: Epic / CPC Reach
Services: CCM (No BHI)
After-Hours: Send alert for non-emergencies.
Key Contacts
Manager: Lauren Pettit / Jan
Lead Providers: Drs. Yalavarthy, Lautman, Kansal
Emergency Contact: Lauren Pettit
Scheduling
Where: Transfer patients to office; send alert if after-hours.
Types: New consults, follow-ups, lab review, chronic disease management.
After-Hours: Contact Lauren and send alerts.
Special: BHI not provided.
Medications & Refills
Refills: Yes — request via Epic refill pool.
Turnaround: 24–72 hours.
Alerts & Escalations
Channel: Epic (do not use CPC Reach)
Response SLA: 24–48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions (e.g., severe chest pain, serious fall, sudden neuro change).
Who first: Lauren / practice or 911/EMS if urgent.
Log in: Epic.
Things to Know
BHI services are not provided. Use Bubble Chat for communication; do not send alerts through CPC Reach. Avoid overlapping services with Atrium providers.
Contact the account lead if issues persist.
NCN — North Coast Nephrology- Main Hotline: (440) 218-4856 |Client ID: 88|
Practice Info
Main Location: 1170 E. Broad Street #102, Elyria, OH 44035
Secondary Location: 100 Cooper Foster Park Road, Amherst, OH 44053
Phone: (440) 323-3574
Hours: Mon–Thu 8:30–5:00; Fri 8:30–1:00; Closed weekends
EMR: ECW
Services: CCM
After-Hours: Send alerts as appropriate.
Key Contacts
Office Manager: Alena Moore
Providers: Dr. Ahmed Fawzy, Dr. George Bescak, Dr. Adedeji Sodeinde, Dr. Vivek Nadkarni
Emergency Contact: Roshana or Alena
Scheduling
Where: Send alerts
Types: Appointment-related requests should be sent through alert workflow.
After-Hours: Send alerts for follow-up by office staff.
Special: Use main office number for practice contact.
Medications & Refills
Refills: No direct refill handling at this time.
How: Send alerts only.
Turnaround: Per office workflow.
Alerts & Escalations
Channel: CPC Reach / alert workflow
Notify: Roshana or Alena
Response SLA: 24–48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions should be directed to 911/EMS immediately.
Who first: Call 911/EMS if urgent; otherwise notify Roshana or Alena through normal channels.
Log in: CPC Reach / alert workflow.
Things to Know
Main office and official work address is the Elyria location.
There is also a secondary office in Amherst.
For refills and appointments, send alerts only at this time.
PHILLIPS — Dr. Phillips - Main Hotline: (330) 449-2618 |Client ID: 25|
Practice Info
Location: 600 Portage Trail D, Cuyahoga Falls, OH 44221
Phone: (330) 376-4445
Hours: Mon–Thu 8:30–4:30; Fri 8:30–3:30 (lunch 12–1)
EMR: CPC Reach
Services: CCM, BHI
After-Hours: Text/call Dr. Phillips for non-threatening emergencies.
Key Contacts
Manager: Mrs. Phillips / Janet
Lead Provider: Dr. Phillips
Scheduling
Where: CPC Reach alerts
Types: New, follow-up, routine wellness
After-Hours: Text/call Dr. Phillips for after-hours emergencies.
Special: Send alerts via CPC Reach.
Medications & Refills
Refills: Yes — send CPC Reach alert
Turnaround: 24–48 hours.
Alerts & Escalations
Channel: CPC Reach (Patient Alerts)
Response SLA: 24–48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions (e.g., severe chest pain, serious fall, sudden neuro change).
Who first: Call 911/EMS if urgent; otherwise notify provider.
Log in: CPC Reach.
Things to Know
This practice does not use an EMR. Send alerts for all non-emergency needs, and contact the account lead if issues persist.
ROCKSIDE — Rockside Medical Group - Main Hotline: (216) 888-3283 |Client ID: 6|
Practice Info
Location: 1440 Rockside Rd Ste 202, Parma, OH 44134
Phone: (216) 749-8276
Hours: Mon, Tue, Thu 9–5; Wed & Fri 9–12:30 (no walk-ins)
EMR: No EMR (uses CPC Reach / RSL)
Services: CCM, BHI
After-Hours: Send alerts for non-emergencies.
Key Contacts
Manager: Billi Jo Kirkwood
Lead Providers: Dr. Morgan Keopke; Dr. Charles Keopke
Backup Provider: Dr. Paul
Emergency Contact: Billi Jo Kirkwood
Scheduling
Where: No scheduling / No EMR; use RSL for patient info.
Types: New, follow-up, routine wellness
After-Hours: Send CPC Reach alert; contact Billi Jo for urgent matters.
Special: For refills, send alert with patient + prescription; leave message on medication line.
Medications & Refills
Refills: Office handles; we can send alerts.
After-hours Rx line: Available via office.
Turnaround: ~24–72 hours.
Alerts & Escalations
Channel: CPC Reach
Notify: Billi Jo
Response SLA: 24–48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions (e.g., severe chest pain, loss of consciousness, uncontrolled bleeding, serious fall).
Who first: Call 911/EMS for urgent or life-threatening situations; otherwise notify provider/practice.
Log in: CPC Reach.
Things to Know
If issues persist, contact the account lead.
After-hours Rx refill line is connected to the office.
Closed Wednesday.
ROHENY — Parma Medical Associates - Main Hotline: (440) 224-4576 |Client ID: 40|
Practice Info
Location: 6731 Ridge Rd #302, Cleveland, OH 44129
Phone: (440) 885-0620
Hours: Mon 9–1; Tue 9–1; Wed–Thu 9–4; Fri 9–1
EMR: Practice Fusion / CPC Reach
Services: CCM, BHI
After-Hours: Call 911/EMS if urgent; otherwise notify provider.
Key Contacts
Manager: Catherine
Lead Provider: Dr. Nader Roheny
Emergency Contact: Dr. Roheny
Scheduling
Where: CPC Reach alert system
Types: Follow-up, check-up
After-Hours: Call 911/EMS if urgent; otherwise notify provider.
Special: —
Medications & Refills
Refills: Yes — send CPC Reach alert
Turnaround: 24–48 hours.
Alerts & Escalations
Channels: CPC Reach (message doctor; coordinate with lead)
Response SLA: 24–48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions (e.g., severe chest pain, serious fall, sudden neuro change).
Who first: Call 911/EMS if urgent; otherwise notify provider.
Log in: CPC Reach.
Things to Know
Dr. Roheny reviews alerts twice daily.
Refills: include full name, DOB, medication, contact number, and destination pharmacy.
Starting January 1, 2026, there will be no more virtual visits.
SMITH — Dr. Mark Smith - Main Hotline: (330) 237-3895 |Client ID: 7|
Practice Info
Location: 731 Canton Rd, Akron, OH 44312
Phone: (330) 784-1121
Hours: Mon–Fri 8–5; Sat 8–1
EMR: CPC Reach
Services: CCM, BHI
After-Hours: Call 911/EMS if urgent; otherwise notify provider.
Key Contacts
Manager: Lindsey Stacks
Lead Provider: Dr. Mark Smith
Emergency Contact: Dr. Smith
Scheduling
Where: Send alerts for scheduling and refills; document in CPC Reach.
Types: New patient, follow-up, routine wellness
After-Hours: Contact Dr. Smith for emergencies; send CPC Reach alert.
Special: —
Medications & Refills
Refills: No — send alert with patient + medication details.
Turnaround: 24–48 hours.
Alerts & Escalations
Channel: CPC Reach
Response SLA: 24–48 hours.
Emergency Protocol
Emergency: Acute or life-threatening conditions (e.g., severe chest pain, serious fall, sudden neuro change).
Who first: Call 911/EMS if urgent; otherwise notify provider.
Log in: CPC Reach.
Things to Know
Dr. Smith is highly responsive—reach out with immediate concerns; if issues persist, notify the account lead.